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Terms & Conditions

Terms & Conditions

By making any purchase on our website or asking work to be carried out on your behalf you are entering sale with warehousestoragesupplies.co.uk you are bound by our terms and conditions defined below.

Definitions:

The Client: The company or individual requesting products or services from warehousestoragesupplies.co.uk.

The Seller: warehousestoragesupplies.co.uk website, shop, owner, employees and affiliates, hereafter referred to as the seller.

General

The Seller will carry out work only where an agreement is entered either by email, telephone, mail or fax.
The Seller will carry out work only for clients who are 18 years of age or above.

An 'order' is deemed to be a written or a verbal contract between the seller and the client, this includes telephone and email agreements.

All goods are subject to availability.

If we are unable to complete your purchase request due to stock, demand or location, we will refund you for any sum that you have paid and any contract relating to that purchase will be cancelled.

Every effort is made to ensure that prices shown on our websites are accurate at the time your order is placed. If an error is found within 3 days of accepting your order, the seller will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order.

Delivery

Please ensure the details you enter are correct before submitting a purchase as we cannot be held responsible for any incorrect data entered by the consumer. We cannot be held responsible for any delays that are due to couriers such as busy periods and inclement weather conditions. No refund will be made for shipping charges where it has not been possible to deliver the goods.

Upon arrival of the goods you will be required to check the condition and contact us with any problems with 24 hours of receiving the goods.
Our goods are generally subject to delivery charges, these charges are identified at the point of purchase or within the goods description.

International Delivery

We do not accept orders for international Shipping unless previously agreed

Sale Items

If we are unable to fulfil an order which includes any sale items at the advertised price, the customer will be entitled to a full refund of that order and the order will be cancelled.

If we do not have stocks in to meet an order where the customer has ordered a sale item, the customer may choose either a refund on the whole order or wait until the order can be fulfilled at the advertised price.

Warranty

All goods supplied by the seller are warranted free from defects for 12 months from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer.

This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the seller, failure to follow instructions, or any alteration or repairs carried out without the approval of the seller.

If the goods supplied to you are damaged on delivery, you should notify the seller by telephone, in writing or by emailing our sales team within 24 hours of receiving the goods.

Refund Policy

If you are not entirely satisfied with your purchase, we're here to help. You have 14 calendar days to return an item from the date you received it however we ask that you contact us to try and resolve any issues that may arise.
To be eligible for a return, your item must be unused, in the same condition that you received it, in its original packaging and a copy of the receipt or proof of purchase.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If the goods supplied to you are damaged on delivery, you should notify us by telephone, in writing or by emailing our sales team within 24 hours of receiving the goods.
Where it is possible we would require the faulty or damaged items to be returned back to us, they will be either replaced free of charge or a refund given, please allow up to 7 working days for this unless stated otherwise. If you return the good to us at your cost please obtain a receipt and proof of posting and you will be reimbursed.

To return an item to us, please mail it to the following address

Unit 1 Papplewick Lane
Hucknall
Nottinghamshire
NG15 7TN

You can also contact us if you have any questions.
Email: sales@warehousestoragesupplies.co.uk
Tel: 0845 862 8687

Cancellation

The customer has 7 working days to cancel their order after the day they receive their order.  The customer will be entitled to a full refund of the goods including any carriage charges paid to warehousestoragesupplies.co.uk

Under cancellation the customer must pay any return carriage charges and is responsible for insuring the goods against loss and damage in transit. These costs will not be refunded. We would advise you to obtain insurance and proof of postage, as the goods are your responsibility until they are received here by our company.

Cancellation must be made in writing to warehousestoragesupplies.co.uk within 7 working days following the receipt of your order.

We reserve the right to update our terms and conditions at any time.

warehousestoragesupplies.co.uk is a trading division of Racking Storage Solutions Ltd.

Last Updated June 2014